We at Defekt are aware of how important privacy is. We will take it very serious to protect your personal information.


Usage of our services:

We at Defekt only use your personal information to execute the order. The data that you fill in during the placement of an order or sending from a message will be saved on the servers from our processor Shopify. Shopify takes care of a security level which fits the files which are needed to be processed and will take adequate measures to protect the data against loss or any kind of unlawful processing. Shopify makes use of the standard protected SSL-connection. The data will be saved for a period of maximum two years, in order to fulfill the requirements of the tax authorities.



When you send Defekt messages or e-mails, we will save the data. We may ask you for personal data, only which is needed in a particular situation. This makes it possible to fulfill the wishes of you as customer. This data will also be saved on the servers from our processor Shopify as long as needed.


Third parties:

Defekt will only use the necessary information from our customers to execute the order. We will not send any needless information to our third parties. We only use third parties which are needed to fulfill the customers wishes/order. These third parties are Post NL and Mollie. 



Defekt uses cookies to get a better insight into our customers, this makes it possible to fine tune our services to the customer. We use the information to get a better look on how our customers use our website. We form a report about the website activity. For example: which pages/products are viewed the most. 


Insight personal data:

We offer the opportunity for our customers to get an insight into their personal data, change it or even delete it from our servers. Your information will be saved as long as needed. After it will be deleted.


Questions and feedback:

If there is anything unclear about our privacy policy, please feel free to contact us.